WNYpress

Support Topic

Hosting

  • I can’t sign in to my WNYPress account

    If you’re having problems signing in to your WNYPress account, try the following steps: Clear your browser’s cache and cookies. Close and relaunch the page. Open a private…

    Read article →

  • Log in to my VPS Hosting with Plesk

    You can log directly into Plesk using the username and password for your VPS Hosting. This is a secure way to give others access to the server without…

    Read article →

  • My website isn’t displaying

    If your website is not displaying, we’re here to help! Follow these steps (in order) to troubleshoot some of the most common causes. Note: While we’re happy to…

    Read article →

  • Rekey my certificate

    Note: Depending on the kind of SSL certificate you have, the steps for rekeying the certificate may be different. See below for more details. For Deluxe Automated SSL…

    Read article →

  • Reset WordPress permalinks to fix the 404 error

    Note: View WNYPress Managed Hosting for WordPress plans. WordPress permalinks are permanent web address URLs for your posts and pages. Sometimes, when they are not saved correctly, posts…

    Read article →

  • Set up and install my SSL certificate

    Want to skip these manual steps? Our SSL solution automatically secures your site, redirects to HTTPS, and fixes security issues for you. Protect your site now! Note: You…

    Read article →

  • Sign in to WordPress

    Here’s how to sign in to WordPress to start editing your site. In a browser, go to http://[your WordPress domain name]/wp-admin (for example, http://coolexample.com/wp-admin). Enter your Username or…

    Read article →

  • Turn on auto-renew

    Follow these steps to turn on auto-renew for your products. Your products will automatically renew on their expiration dates. Note: For products set to auto-renew: If the selected…

    Read article →

  • View my IP address

    If you have to point your domain to your Managed Hosting for WordPress site or connect to it with an FTP client, you’ll need your site’s IP address.…

    Read article →

  • What is FTP?

    File Transfer Protocol (FTP) is a standard communication protocol used to move files between an app on your local computer and a remote server. You can use the…

    Read article →