WNYPress Knowledge Base
Answers, walkthroughs, and how-to guides for your WNYPress products and services.
Try searching for “domain”, “billing”, “MBOS”, or “WordPress”.
Browse by topic
Choose the part of WNYPress you’re working with.
Knowledge Base
Browse by topic to quickly find the information you need.
First steps for new WNYPress customers and products.
Login, profile, products, licenses, and account settings.
WordPress websites, edits, maintenance, and technical help.
Domains, email, web hosting, WordPress hosting, SSL, and DNS.
Service packages, project requirements, and technical work.
Installation, licensing, configuration, demos, and everyday use.
Invoices, payments, transactions, and billing questions.
Implementation checklists, project status, and completion.
Support library
Recently updated guides appear first.
Knowledge of computer programming. Microsoft® Visual Studio .NET. MySql Connector/NET on your development computer. For more information, click here. Knowledge of MySql and specifically…
Set up my Website Security plan Set up my account Configure my backups Set up my WAF and CDN Remove malware from my site…
Your Managed Hosting for WordPress has blocklisted the following plugins, meaning you cannot install them, and if we detect them installed on your account,…
Note: View WNYPress Managed Hosting for WordPress plans. Managed Hosting for WordPress keeps 30 days’ worth of backups for you automatically — there’s nothing…
You should always keep backups of your website — there’s no other way to prepare for the unexpected. WNYPress gives you three options for…
Your site automatically saves as you go, and it creates a backup after major changes such as switching your theme, deleting a section or…
We periodically create an automated backup for your VPS Hosting. Each time this occurs, the newest backup replaces the previous backup. If you like,…
Follow these steps to create backup files of your Windows Hosting databases. Go to your WNYPress product page. Below Web Hosting, next to the…
We’re sorry to hear you’re looking for a refund! We want to make sure the process goes as smoothly for you as possible. Note:…
Secure Shell (SSH) is a fast and secure way of accessing your hosting account. You use a client, like Terminal for MacOS or PuTTy…
Follow these general steps to connect to your VPS Hosting via SSH using a client. Note: The exact steps for connecting via SSH depend…
You can use Microsoft’s Remote Desktop Connection (RDC) to manage your VPS Hosting. On your Windows computer, launch Remote Desktop Connection. Enter your VPS…